PRIVACY POLICY

1. INTRODUCTION

Horizonte ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or inquire about our yacht charter services in Phuket, Thailand.

We operate in accordance with Thai data protection laws and international privacy standards. By using our services or providing us with your personal information, you consent to the practices described in this policy.

For questions about this policy or our data practices, please contact us at [email protected].

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

When you contact us, request information, or book a charter, we may collect:

• Name and contact information (email address, phone number)
• Mailing address for correspondence or documentation
• Voyage preferences, dates, and special requirements
• Payment information processed through secure third-party providers
• Any other information you choose to provide in communications

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address and general location data
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website or source that directed you to us
• Device information and screen resolution

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. For detailed information about our cookie practices, please see our Cookie Policy.

3. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• Service Delivery: To process inquiries, arrange yacht charters, coordinate voyages, and provide customer support
• Communication: To respond to your questions, send booking confirmations, provide voyage updates, and share relevant information about your charter
• Improvement: To analyze website usage, understand customer preferences, and enhance our services and user experience
• Marketing: To send occasional updates about Horizonte services, seasonal offerings, or maritime travel insights (only with your consent, and you may opt out at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legitimate business requirements

4. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing serves our legitimate business interests while respecting your privacy rights
• Legal Obligations: Processing is required to comply with applicable laws

5. DATA SHARING AND DISCLOSURE

We do not sell your personal information. We may share your data with the following parties:

5.1 Service Providers

We work with trusted third-party providers who assist in:

• Website hosting and maintenance
• Payment processing (credit card companies, payment gateways)
• Email communication services
• Analytics and website performance monitoring

5.2 Legal Requirements

We may disclose your information when required by law, legal process, or governmental request, or to protect the rights, property, or safety of Horizonte, our guests, or others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include:

• Inquiry Data: Retained for up to 2 years to facilitate follow-up and service improvement
• Booking Records: Retained for 7 years to comply with accounting and legal requirements
• Marketing Consent: Retained until you withdraw consent or for 3 years of inactivity
• Website Analytics: Aggregated data may be retained indefinitely for business analysis

After retention periods expire, we securely delete or anonymize your information.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information:

• Secure SSL/TLS encryption for data transmission
• Encrypted storage for sensitive information
• Regular security audits and updates
• Access controls limiting data access to authorized personnel only
• Staff training on data protection and privacy practices

While we strive to protect your data, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

8. YOUR PRIVACY RIGHTS

You have the following rights regarding your personal data:

• Access: Request confirmation of what personal data we hold about you and receive a copy
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request limitation on how we process your data
• Data Portability: Receive your data in a structured, commonly used format
• Object: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent for processing at any time (without affecting prior lawful processing)

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. COOKIES AND TRACKING

Our website uses cookies to enhance functionality and analyze usage. We use the following types:

• Essential Cookies: Required for website operation and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings or our Cookie Policy page. Note that disabling certain cookies may affect website functionality.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

12. INTERNATIONAL DATA TRANSFERS

As we operate in Thailand and may work with international service providers, your personal data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions where applicable.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you through our website or via email. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.